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The data collected in the contact form are held in the files of Belpharma s.a..  Belpharma s.a. is strongly committed to protecting the privacy of personal data that we maintain about Belpharma customers, employees and other individuals. Under certain circumstances, the personal data collected on the Site may be transferred, stored and processed in Luxembourg or any other country in which Belpharma, subcontractors or agents maintained facilities, including outside the European economic Area (“EEA”)

As part of this commitment to privacy, Belpharma regularly reviews its data protection practices to comply with applicable laws, industry standards and best practices. For compliance with the European Union’s General Data Protection Regulation (GDPR), a substantial program has been initiated to provide a basis for, and a consistent approach to, data protection compliance across Belpharma.

Belpharma respects the privacy of visitors to this site and is committed to protecting their personal data. This policy on privacy (the “Policy”) explains how Belpharma collects, processes, transfers and uses the personal data of users of the site and the site’s practices (the “Site”) safety.

Belpharma is primarily responsible for processing the data collected through the Site. This Policy does not apply to the processing of data collected through tools or offline communications (offline).

Binding agreement

By accessing the Site and using it, you consent to us collecting, processing, transferring and using your personal data in the manner prescribed in this Policy.

Description of data collected by Belpharma and their use:

Information we collect from visitors to our Site

Belpharma directly collects personal data (i.e. personally identifying information, such as your name, your address, your phone number or e-mail address) when data is requested from you and / or when you voluntarily provide this information through the Site. We may use this information to respond to your requests, improve our service and the content of the Site, provide advice, useful information, newsletters about our products and their development, to inform you of new products and services (where you have consented) to ask your opinion on our products and services, review your application for a job or for our administrative management and control of the quality of our services.

This Site is not intended for (or design to attract) children aged under 18 years. We do not collect consciously through this Site, personal data for this age group without the explicit consent of a parent or guardian.  Belpharma also collects, automatically (when such information is available), information about the type of browser and operating system you use, the websites you’ve visited before and after the consultation of the Site, information on the record of visits to our server and your IP (see below). This information is aggregated to collect only technical information such as the total number of visits to our site, the number of visitors to each page of the site and the domain names of Internet service providers of our visitors. We use this information, which remain grouped in order to understand how visitors use the Site in order to improve the Site and the services we offer. We may also transfer this information to other companies within Belpharma and other third parties as described in this Policy.

Use of IP Addresses

An Internet Protocol (IP) address is a series of numbers that is assigned to your computer when you connect to your internet service provider or through the local area network (LAN) or wide (WAN) of your business. Web servers automatically identify your computer by the IP address that is assigned to you during your online session.

Belpharma and subcontractors in the name and on behalf of Belpharma may collect IP addresses for system administration and to analyze the use of the Site. We may also use IP addresses of users when we believe that this is necessary to ensure compliance with the conditions of use of the Site or to protect our service, site or other users.


Belpharma uses cookies on this site to enable us to analyze its usage and to improve the browsing experience of our visitors. Cookies are small files consisting of a series of letters and numbers, placed on your computer by web servers. Cookies are capable of storing many types of data. Cookies help provide additional functionality to the Site or help us analyze the use of the site more precisely. For example, our server may set a cookie that allows you to avoid having to enter a password more than once during a visit to one of our sites. In all cases where use is made of cookies, the cookie does not collect personal data unless explicitly authorized by you.

How we protect your personal data

Belpharma is committed to implement reasonable measures to ensure that your personal data is protected appropriately, taking into account the sensitive nature of the information collected. Belpharma uses a variety of security technologies and procedures to help protect your data against unauthorized access, use or disclosure of your data. For example, we store the personal information you provide on computer servers located in controlled facilities which access is limited..

How long do we store your personal data? 

Belpharma will store your personal data until the moment you have informed Belpharma that you no longer wish to be in Belpharma’s databases or it appears that your email address is no longer in use (for example when Belpharma receives a filed delivery notification).

Share your personal data with third parties

Belpharma will not sell or rent your personal data to third parties. Under certain circumstances, third parties selected by us provide Belpharma support services related to the Site and these third parties may occasionally have access to your data in order to enable them to provide these services to Belpharma. Be assured that all companies providing such support services are required, at the request of Belpharma to apply the same standards of protection as Belpharma and cannot use your personal data for their own purposes. In particular, Belpharma does not allow service providers to use your personal data for their own marketing purposes.

In special cases, we may disclose your personal data:

When we have a legitimate reason to believe that the transmission of such data is necessary to identify, contact or bring legal proceedings against someone who may cause you harm, or that infringes the rights, property or business of Belpharma, other users of the Site, or any other potentially prejudiced person;

when we believe that this transmission is required by law, or in response to a request from a judicial authority in the context of a criminal investigation, or civil or administrative authority in the course of an investigation civil or administrative;

as part of a major transaction, such as the sale of a product line or division, merger, concentration, transfer of assets or in the unlikely event of bankruptcy.

The personal data collected on the Site may be transferred, stored and processed in Luxembourg or any other country in which Belpharma, subcontractors or agents maintained facilities, including the United States and outside the European economic Area (“EEA”). Please note that your personal data may be processed in countries that do not provide a level of protection equivalent to that provided by Belgian law. By using this site, you agree to the transfer, processing and storage of your personal data outside of Luxembourg and outside the EEA. Belpharma will ensure that if personal data is transferred outside the EEA in countries not offering a level of protection comparable to that offered by the Belgian law, appropriate measures (including contractual) are taken to protect your data, and your data remains treated in accordance with this Policy.

Regarding the personal data transfers within Belpharma, in Luxembourg and abroad, have adopted binding corporate rules (binding corporate rules). These rules ensure that the transfer of personal data to Belpharma or companies based in countries outside the EEA and not offering a level of protection comparable to that provided by Luxembourg law, are surrounded by adequate safeguards.

Rights of access and rectification

You can exercise the following rights related to the processing of your Personal Data :

·        Unsubscribe from the direct marketing option

·        Access to your personal data;

·        Rectify your personal data;

·        Erase of your personal data (‘right to be forgotten’);

·        Restrict the processing of your personal data;

·        Object to the processing of your personal data;

·        Receive your personal data in a structured, commonly used and machine readable format and to (have) transmit(ted) your personal data to another organization.

Finally, you have the right to lodge a complaint with the relevant Data Protection Authority, such as the National Commission for Data Protection – GD of Luxembourg.

These rights may be exercised by contacting us in writing to the address at the end of this policy, and through the provision of proof of identity.

Links to other websites

This Site may contain links to third parties as a service to our users. This Policy does not apply to these websites. If you see such sites, you agree that Belpharma is not responsible for the availability of those sites. Belpharma does not review or endorse, and is therefore not liable, directly or indirectly, (i) how these websites handle your personal data, (ii) the content of such websites, including (without limitation) any advertising, products, goods or other materials or services available via these websites and (iii) the use that others can make these websites.

Please therefore refer to the legal notice and privacy policy of each of these sites before providing any personal data via these sites.


We may occasionally update this policy. If the changes are substantial, we can also display a notice to that effect on the Site. We encourage you to periodically review this Policy to stay informed of how we contribute to the protection of the data we collect. Your continued use of the Site indicates your acceptance of this Policy. After an update of this Policy, your continued use of the Site indicates your acceptance of this update.

This Policy has been updated for the last time on May 25, 2018.

Contact Us

All questions, comments and requests regarding this Policy are welcome and may be directed to:

Belpharma s.a.

2 Rue Albert 1er

L-1117 Luxembourg

GD of Luxembourg

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